Refund policy

CANCELLATION POLICY

Any cancellation must be notified in writing (email shall serve as proof).

Cancellation terms are as follows.

For cancellations made up to 72 hours before the activity, 30% of the total amount will be retained, corresponding to costs already incurred, and 70% will be refunded within 7 working days.

For cancellations made less than 72 hours before the activity, 100% of the amount is due and no refund will be issued.

These fees correspond to commitments made with local service providers as well as costs incurred by the Agency.

Any cancellation, regardless of the reason, including illness, delay, transport issues, or personal circumstances, will result in the application of these conditions.

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CLIENT IMPEDIMENT

In the event of circumstances beyond the Client’s control, including flight cancellation or delay, transport issues, illness, or personal incidents preventing participation in the activity, the cancellation conditions remain applicable and the Agency cannot be held responsible for such impediments.

However, as a commercial gesture and without obligation, the Agency may offer a rescheduling or a goodwill gesture, depending on availability and the constraints of local service providers.

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RESCHEDULING POLICY

Any request for rescheduling must be made no later than 24 hours before the activity.

Rescheduling is not automatic and remains subject to prior approval by the Agency as well as the availability of local service providers.

The Agency reserves the right to accept or refuse any request.

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EXCEPTIONAL CONDITIONS

In the event of adverse weather conditions, heavy rain, local alerts, or safety constraints, the activity may be rescheduled only with the agreement of the Agency and the service providers.

If rescheduling is not possible, a 30% fee will be retained.